Terms of service

Who this is between

Reposa is operated by Handler Labs LLC. In these terms, “we” and “us” mean that company, and “you” means the person using the site, usually a family member arranging a service.

You accept these terms by using Reposa. If you are doing this on behalf of a family, you accept them for that family too, which is normal and is not a trap.

What Reposa is, and what it is not

Reposa is a tool. You answer questions about the person who died, and it lays out a funeral program, an obituary, prayer cards and a slideshow, then hands you print-ready files.

We are not, and we do not hold ourselves out as:

• a funeral home, a funeral director or a licensed provider of funeral goods and services
• a law firm, an accountant or an estate adviser
• a newspaper, or anyone who can place an obituary on your behalf
• a grief-counseling service or a medical provider
• a printer. We make the files; the printing is yours to do or to hand to a print shop

Nothing here replaces the funeral director you are working with. If they tell you something different about a size, a deadline or a requirement at the cemetery, follow them.

What you may do with the files

When you buy a package, we grant you a one-time, non-exclusive, worldwide license to use the documents Reposa generated from your answers for personal, non-commercial memorial use. That is deliberately generous. It includes:

• printing as many copies as you need, at home or at any print shop, for the service and afterwards
• sending the PDFs to family members, to the funeral home, to the church office or to whoever is doing the printing
• posting the obituary text or an image of the program on a memorial page, a funeral home website or social media
• using the same files again for a second gathering, such as a graveside service, a memorial months later or a scattering
• keeping the files. There is no expiry on what you have already downloaded, only on our hosting of your editable project.

What the license does not include:

• reselling the documents, or selling memorial-program design as a service using files made here
• redistributing our templates, layouts or design themes as templates, whether free or paid
• using Reposa to produce programs commercially for unrelated families. If you are a funeral home or a print shop and want to do exactly that, write to us at help@getreposa.com and the answer is likely yes, on different terms.

Your words and photographs stay yours

The name, the dates, the obituary, the eulogy, the order of service, the list of pallbearers and the photographs are all yours. We claim no ownership of any of it and no rights over it.

We do need one narrow permission to be able to give you the product at all: permission to store your content, display it back to you, and render it into the documents you asked for. That permission exists for that purpose and no other. It ends when your project is deleted.

Specifically, we will never use your photographs, your obituary or the name of the person you loved for advertising, for a sample on this site, or as material for training anything. Every example program on Reposa is invented. How long we hold your content, and how to have it deleted sooner, is in the privacy policy.

What you promise us

Only what you would expect:

• that you have the right to use the photographs you upload, and the standing to arrange a memorial for the person named
• that you are not using the site to impersonate someone, to announce a death that has not happened, or to harass a family
• that you will check what the documents say before printing them. Dates, spellings and the order of service are yours to confirm.

Our designs, and the fonts

The design themes, ornaments, page layouts, the writing in the guides and the software itself remain ours. Your license covers the documents made from your answers, not the underlying design system.

The typefaces used in your documents are licensed under the SIL Open Font License, and they are embedded in the PDFs so that a print shop sees exactly what you saw on screen. That is permitted by the OFL, and it means you can hand the file to any printer without a font substitution changing how a name is set.

Payment and access

Building is free. You can complete the whole package, choose a design and look at every page before paying anything. Payment happens once, at the moment you download: the Essential package is $39 and the Complete package is $59. There is no subscription, nothing renews, and there is no account to cancel. Full detail is on the pricing page.

After you pay, you can edit your project and download the files again for twelve months at no further cost. About thirty days after that, the project is removed from our servers; anything you already downloaded is still yours.

Refunds are covered separately and simply on the refunds page: seven days, no questions asked, no explanation required.

Prices are in US dollars and shown before you are charged. If we change a price it applies to new purchases, never retroactively to yours.

Availability, and your deadline

We work hard to keep Reposa up, particularly at night and on weekends, when a family may need it most. We cannot promise it will never be unavailable, because no honest website can.

Because your deadline is real and unmovable, we would rather say this plainly than hide it in a clause: download your files as soon as they are right rather than the hour before the service. Once the PDFs are on your computer, nothing we do can affect them.

The guides are general information

The guides on this site, meaning the example obituaries and eulogies, the orders of service, the wording, the etiquette and the checklists, are general information written to help you get started. They are not legal, medical, financial, religious or funeral-directing advice, and they are not a substitute for your funeral director, your clergy or your attorney.

We try hard to describe religious and cultural practice accurately, and traditions vary by parish, congregation and family. Where a guide and your own clergy disagree, your clergy is right.

Writing help produces a draft

If you use the optional writing help, what comes back is a first draft built only from the facts you entered. It is instructed never to invent a detail and to leave a gap instead of guessing. It can still be wrong, clumsy or oddly worded.

Read it. Change it until it sounds like your family. You are responsible for what is finally printed and read aloud, and we make no promise about the accuracy or suitability of a generated draft.

Acceptable use

Please do not:

• upload material that is unlawful, or that you do not have the right to use
• try to break into other families’ projects, or probe the site for access you were not given
• scrape, bulk-download or copy the guides or the design themes
• attempt to reverse engineer, resell or rebrand the service
• overload the site with automated requests

If someone does any of this, we may suspend or remove their access. We will not do that to a family in the middle of arranging a funeral over anything ambiguous; we will write to them first.

What we do not promise

To the fullest extent the law allows, Reposa is provided as is and as available, and we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

In practical terms: we do not promise the site will be free of errors, that a home printer will behave, that a particular print shop will accept a particular file, or that a newspaper will publish an obituary in the form you paste into their system. We do promise to help you if something goes wrong. Write to help@getreposa.com and a person will answer.

Limit on our liability

If we are ever found liable to you for anything connected with Reposa, our total liability is limited to the amount you actually paid us for the package in question. Neither of us is liable to the other for indirect, incidental, special or consequential damages, or for lost profits.

We are aware how that reads on a page about a funeral. The reason it is here is that a small company cannot underwrite the cost of a memorial service, and the reason our refund policy is unusually simple is that we would rather give your money back than argue about it.

Some states do not allow certain exclusions or limits. Where that is true, this section applies only as far as that state permits, and nothing here limits liability for fraud or for anything that cannot be limited by law.

Ending this agreement

You can stop using Reposa at any time. There is nothing to cancel. To delete your project and photographs before the normal schedule, use the delete option at the end of the editor; it asks you to confirm once, because it cannot be undone. If you have lost your link, email privacy@getreposa.com from the address you used at checkout, and we will ask you to confirm once before deleting it.

The license to use documents you already paid for and downloaded survives. Deleting your project does not take away the right to keep printing the program.

Changes to these terms

If we change these terms, we update this page and the date at the top. Changes apply going forward. The terms that govern a purchase are the ones published on the day you made it, so a later change cannot alter what you already bought.

Governing law

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. Any dispute that cannot be settled by writing to each other first will be heard by the state or federal courts sitting in Delaware.

Before that: please email us. Almost everything that has ever gone wrong with a memorial package was fixed the same day by someone reading the message.

If any part of these terms is found unenforceable, the rest stays in force.

Contact

Handler Labs LLC, operator of Reposa. Questions about these terms: help@getreposa.com, or use the contact page. Privacy questions go to privacy@getreposa.com.