Seven days. No questions.

How to ask

Email help@getreposa.com from the address you used at checkout and say that you would like a refund. That is the whole process. There is no form, no ticket number and no phone number to sit on hold with.

If you no longer have access to that address, write from any address and tell us the name that appears on the program. We will find the order.

You do not need to explain anything. Not the reason, not what went wrong, not whether you found something better. You are in the middle of a hard week, and being asked to justify yourself is the last thing you need from a website.

What happens next

• A person reads your message and refunds the full amount you paid, including any add-ons, to the card you used.
• The refund is issued through Stripe, the same way the payment came in. We do not need your card number and we could not see it anyway.
• You will get a short confirmation from us when it is done. No follow-up, and no further email after that.
• How quickly the money reappears on your statement is up to your bank rather than us. Some cards show it almost immediately; others take several days.

What happens to your files

You keep everything you already downloaded. If the programs are printed, folded and stacked on the table by the door, that is completely fine. We will not ask you to delete a PDF, and we will not ask you to stop using a program at a service that has already happened or is about to.

What does change is the hosting on our side:

• The download link stops working, since the order is no longer a paid one.
• Your project goes back to being an ordinary unpurchased draft. It stays editable in your browser, and it is deleted on the usual schedule for drafts described in the privacy policy.
• If you would rather it were gone now, say so in the same email, or write to privacy@getreposa.com. We will delete the project and the photographs.

After seven days

Write to us anyway. The seven days is the promise we are willing to put in writing, not the limit of what we are willing to do. If something went wrong, or if a family bought twice by mistake, or if the funeral was moved and the whole thing became moot, tell us what happened and we will sort it out.

What we will not do

• Ask you a series of questions before agreeing. There is no exit survey.
• Offer you a discount to stay, or a credit instead of your money. You get the money.
• Make you cancel a subscription. There is no subscription. One payment, nothing that renews.
• Keep emailing you afterwards. There is no mailing list to be left on.

Why this can be this simple

Because building is free. You can complete the entire package, choose a design, and look at every page of the program, the prayer cards and the obituary before you pay anything at all. Almost nobody buys the wrong thing, because almost nobody buys before seeing it.

If you have not started yet and want to see the documents first, look at the samples or read how it works. The full breakdown of what each package includes is on the pricing page.

Questions

Anything at all: help@getreposa.com, or the contact page. This policy sits alongside our terms and privacy policy, and where the terms are less generous than this page, this page wins.