Contact
Write to us. A person reads it.
There’s one address for everything: a program that will not behave, a question before you start, a refund, or a correction you need made tonight. You will not be routed anywhere.
Usually answered within a few hours during the day, and slower overnight and on weekends. We do not promise a fixed response time, because we would rather not promise something we might miss on the day you need it.
Start an emailWe do not have a phone line. A company this small with a phone number mostly gives you a hold queue, and email lets us look at your actual project before we reply.
So we can help on the first reply
What to put in the message.
None of this is required. It just turns three emails into one, which matters when the service is Thursday.
- The link to your project
- Copy it out of the address bar. It tells us exactly what you are looking at, which saves a round of questions.
- What you were doing when it went wrong
- One sentence is plenty. “I picked the tri-fold and the second photograph disappeared” is enough to find it.
- The date of the service
- Put it in the first line if it is within the next couple of days. We sort by how close the funeral is, not by when the email arrived.
- Your phone and browser, if something looks broken
- Only if you know them. “iPhone, Safari” or “Windows laptop, Chrome” usually explains a layout that is not behaving.
Faster than waiting for us
Some of it you can settle right now.
If your question is one of these, you do not have to wait for a reply at all.
What we cannot help with.
We would rather tell you now than after you have waited on a reply.
The service itself
We are not a funeral home. Timing, permits, the burial or cremation, what the church will and will not allow, the death certificate. All of it belongs to your funeral director, who does it every week and will not mind being asked again.
Legal, financial and medical questions
Our guides are general information and nothing more. Estates, benefits, insurance claims and anything to do with a will need someone licensed to advise you in your own state.
Grief support
We can make the program. We are not counselors and we will not pretend to be. If you need to talk to someone right now, the 988 Suicide & Crisis Lifeline answers calls and texts at any hour, anywhere in the United States. Your funeral home can also usually point you to grief support groups nearby.